Outkum Enterprise LLC

Ebony Price a month ago

Very respectful and professional! Fast and efficient service def recommend for a quick tire change will be coming back

Jauan Bennett 3 months ago

I just got this tire and in less the a week I’m having trouble with. Air is leaving the tire and there is no holes in the tire that I saw I even called up there and when I explain this to them all the had to say is they have a 3 day warranty even when I explained I just got this tire and there is no way 4-5 days of having the tire I was getting a low pressure single now I’m literally stranded in a parking lot with no way to get a new tire because I spent my last little bit of money to get that tire

Jaiden-Simone 7 months ago

Extremely helpful and affordable. I came with two tires that needed plugged for $40 both tires were too damaged to be plugged and had to be fully replaced, they only charged an extra $25 for the replacement of both tires and spotted an extra part of the cost for me. Many places can be very predatory about costs and damages so I was very thankful for their cooperation with me and patience explaining the issues with my car.

Shahid Abdullah 10 months ago

I’m furious. I came in for a simple oil change, the easiest job a shop can do, and they still managed to screw it up before even touching the oil. They told me my drain plug bolt was stripped and that they couldn’t change my oil unless I bought a new one myself. Fine. I left to go to AutoZone, paid for a new bolt, and before I even left the parking lot I decided to pop my hood to double check something. Good thing I did, THEY LEFT MY ENGINE COVER OPEN. Do you know how dangerous that is? Driving with that open could’ve caused it to slam around, break something under the hood, or even cause an accident. That kind of carelessness is reckless and shows they don’t pay attention to anything. I didn’t even pay them because they didn’t change my oil, but the fact that they still managed to put my car at risk before doing any real work is unbelievable. If this is how they handle a job they didn’t even start, imagine how they handle the ones they actually complete. I’m never coming back.

LY Edited a year ago

I’m sitting at my mechanic for the second time about a rotted tire that is on the verge of blowing, again. I get tires fairly often because of my work. I get holes and flats a lot. Since moving to Baltimore over 5 years ago. This was the only place I have gone to. I thought they were good because of the 24/7 hours. It has been scary dealing with these people. They lost my wheel lock and never said a word. I had a flat, called my road side service and proceeded to give him the wheel lock key, he stars me there was no lock. They sneaky, didn’t bother to say anything when they gave me back my key. I told them what happened and they didn’t seem to care. Here I am again with another rotten tire that could have blow on the highway. I’m done… Ok, 30 minutes later my old tire dealer in DC commented, “Someone is selling you rotten/warped tires”. There is literally a massive bubble on my tire! I travel on 95 all day long. These people will kill me to make a dollar. Look real close at this tire. It could have cost me my life. His only response “You know they used”. Not, I’m sorry, let me make things right, no. His response says it all. Yes, I told your staff twice they lost my wheel lock, no